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Welcome to DDWEB

Welcome to DDWEB, our official member platform. Whether you are new or transitioning from the previous system, we’re glad you’re here.

Thank you for your patience during this transition. We know change can be frustrating, and we truly appreciate everyone who has taken the time to follow instructions and stay engaged.

My name is Tracie, and I work alongside Eric Boston. Eric handles all technical aspects of the service, and I manage operations, communication, billing coordination, and member support.

We’re excited to have you here — take a moment to look around and get familiar with the platform.

If you’re new here, please read this post first.

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Welcome to the DDWeb Help Center

GENERAL / GETTING STARTED

No. DDWeb is not a public service. You must sponsor anyone you refer service to.

Have them email bostontexasplug@gmail.com and we will reach out to them.

No. Telegram is no longer the official means of communication and will not be used. All transferring members and new members should use this website for official announcements. All updates, instructions, and links are ONLY posted here.

APPS & DEVICES

DDWEB supports TiviMate and the DDWeb App. Your onboarding instructions will specify which app(s) apply to you.

One account may support 1-5 devices. However, customers are welcome to have multiple accounts.

No. Account sharing is prohibited. Each account is for the authorized user only. Sharing credentials may result in termination without refund.

We recommend the Amazon Firestick 4K or 4K plus. You can purchase these Directly through Amazon or through this website.

Because we will set it up for you and then mail it out.

PAYMENTS & RENEWALS

DDWEB accepts:
CashApp Venmo
Zelle
Chime
PayPal
Credit cards, debit cards, Apple Pay, Google Pay, checks, or cash are not accepted.

You may choose monthly, quarterly, bi-annual, or annual billing. Payment is made up front for the selected period.

No. Payments are manual. Renewal reminders are sent via email and text prior to expiration.

Submit payment using an approved method, upload payment proof through the payment portal on the website. Service is not renewed until proof is approved.

Uploading payment proof is required to verify payment, apply it to the correct account, and prevent service interruptions. Payments without proof are not processed.

If payment and proof are not submitted by the renewal deadline, your service will be suspended. There are no grace periods. Access is restored only after approval.

SERVICE & TECHNICAL ISSUES

Buffering is usually caused by internet speed, router security settings, device limitations, or network congestion. DDWEB does not control your internet provider or home network. Also, your router may be too close to your DEVICE. If issue persist, submit a ticket?

A stable, high-speed internet connection is required. We suggest AAAAAA Public Wi-Fi or mobile hotspots may result in poor performance.

Spectrum, AT&T, Frontier / Verizon, Comcast.

DDWeb provides general setup guidance only. We do not offer full device repair, internet troubleshooting, or in-home technical support.

SUPPORT & COMMUNICATION

Support is provided through the platform in this order:
• Chatbot
• FAQ
• Video tutorials
• Support ticket submission (if needed)

We offer support 24/7/365 via the chatbot and a manned (human) help desk during select hours. All assistance must follow the established support process. If an issue is escalated to Eric or Tracie, they will call you.

Usually a few minutes to within a few hours. Response times vary by issue type and volume. Submitting duplicate tickets may delay resolution.

COMMUNITY & POLICIES

Announcements, updates, memorial content, and official notices. It is not a support chat.

No. There are no exceptions. Failure to follow instructions may result in delayed onboarding, suspension, or denial of service.

No. DDWeb does not offer refunds under any circumstances.

No. Eric provided amazing one-on-one service to as many peoples he could which also added an enormous amount of stress on him. DDWeb cannot provide personalized service at that level, there are too many members. The member-only website is designed to provide you with everything you need to keep your services up and running.

Sometimes. We only make house calls under VERY limited circumstances by appointment only, trip charge and hourly fee.

FINAL NOTICE

DDWeb operates on clear rules and structured processes to ensure fairness and efficiency for all members. Failure to follow instructions may result in delayed service or account termination.

If you have others quistions please click this submit ticket button ⬇️ Below ⬇️

Submit Ticket