DD Tech

Privacy Policy

DDWEB (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use the DDWEB website, member portal, and services (collectively, the “Service”).

By using DDWEB, you agree to the practices described in this Privacy Policy.

  1. Information We Collect
  2. Information You Provide Directly

We may collect personal information you voluntarily provide, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Username and account credentials
  • Payment confirmation details (method used, date, reference information)
  • Onboarding and service setup responses
  • Support requests and communications
  1. Account & Membership Data

Because DDWEB is a private, members-only service, we collect and store information necessary to:

  • Create and manage user accounts
  • Control access to restricted content
  • Track onboarding status and service eligibility
  1. Technical & Usage Information

We automatically collect certain information when you visit or use the site, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited and interactions
  • Login activity and timestamps

This data helps us maintain security, performance, and service reliability.

  1. Cookies & Tracking Technologies

DDWEB uses cookies and similar technologies to:

  • Maintain login sessions
  • Remember user preferences
  • Analyze site performance
  • Support embedded services

Cookie consent and management are handled through our cookie compliance tools. You may control cookie preferences via the cookie banner or your browser settings.

  1. How We Use Your Information

We use collected information to:

  • Provide and manage DDWEB services
  • Verify payments and activate accounts
  • Complete onboarding and support requests
  • Communicate important updates and announcements
  • Improve site performance and user experience
  • Maintain security and prevent unauthorized access
  • Comply with legal and regulatory obligations

We do not sell or rent your personal information.

  1. Payment Information

DDWEB does not process credit or debit card payments.

Payments are made manually through third-party payment applications such as:

  • CashApp
  • Venmo
  • Zelle
  • PayPal

We only collect payment confirmation information necessary to verify that payment has been sent. All payment processing is handled by the respective third-party provider and is subject to their privacy policies.

  1. Third-Party Services & Integrations

DDWEB integrates with third-party tools and services to operate effectively. These may include:

  • Scheduling platforms (e.g., Calendly)
  • Video conferencing services (e.g., Zoom)
  • Customer support and chat services
  • Website analytics and performance tools
  • Google services (such as APIs for maps, distance calculations, or analytics)

These third parties may collect information directly according to their own privacy policies. DDWEB is not responsible for the privacy practices of third-party services.

  1. Community & Communications

If community features are enabled, limited profile information may be visible to other members within the private platform. Participation is optional and subject to community guidelines.

Communications within DDWEB systems may be monitored or retained for support, moderation, and security purposes.

  1. Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

Your data may be stored on secure servers and included in encrypted backups for recovery purposes. While we take security seriously, no system can be guaranteed to be 100% secure.

  1. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our Terms & Conditions

Inactive or terminated accounts may have data retained for record-keeping and compliance purposes.

  1. Your Rights & Choices

Depending on your location, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your account data (subject to legal and operational requirements)
  • Withdraw consent where applicable

Requests may be submitted through our support contact.

  1. Children’s Privacy

DDWEB is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Service constitutes acceptance of the revised policy.

 

 

  1. Contact Information

If you have questions about this Privacy Policy or your data, please contact:

DDWEB Support
bostontexasplug@gmail.com

By using DDWEB, you acknowledge that you have read and understand this Privacy Policy.

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Welcome to the DDWeb Help Center

GENERAL / GETTING STARTED

No. DDWeb is not a public service. You must sponsor anyone you refer service to.

Have them email bostontexasplug@gmail.com and we will reach out to them.

No. Telegram is no longer the official means of communication and will not be used. All transferring members and new members should use this website for official announcements. All updates, instructions, and links are ONLY posted here.

APPS & DEVICES

DDWEB supports TiviMate and the DDWeb App. Your onboarding instructions will specify which app(s) apply to you.

One account may support 1-5 devices. However, customers are welcome to have multiple accounts.

No. Account sharing is prohibited. Each account is for the authorized user only. Sharing credentials may result in termination without refund.

We recommend the Amazon Firestick 4K or 4K plus. You can purchase these Directly through Amazon or through this website.

Because we will set it up for you and then mail it out.

PAYMENTS & RENEWALS

DDWEB accepts:
CashApp Venmo
Zelle
Chime
PayPal
Credit cards, debit cards, Apple Pay, Google Pay, checks, or cash are not accepted.

You may choose monthly, quarterly, bi-annual, or annual billing. Payment is made up front for the selected period.

No. Payments are manual. Renewal reminders are sent via email and text prior to expiration.

Submit payment using an approved method, upload payment proof through the payment portal on the website. Service is not renewed until proof is approved.

Uploading payment proof is required to verify payment, apply it to the correct account, and prevent service interruptions. Payments without proof are not processed.

If payment and proof are not submitted by the renewal deadline, your service will be suspended. There are no grace periods. Access is restored only after approval.

SERVICE & TECHNICAL ISSUES

Buffering is usually caused by internet speed, router security settings, device limitations, or network congestion. DDWEB does not control your internet provider or home network. Also, your router may be too close to your DEVICE. If issue persist, submit a ticket?

A stable, high-speed internet connection is required. We suggest AAAAAA Public Wi-Fi or mobile hotspots may result in poor performance.

Spectrum, AT&T, Frontier / Verizon, Comcast.

DDWeb provides general setup guidance only. We do not offer full device repair, internet troubleshooting, or in-home technical support.

SUPPORT & COMMUNICATION

Support is provided through the platform in this order:
• Chatbot
• FAQ
• Video tutorials
• Support ticket submission (if needed)

We offer support 24/7/365 via the chatbot and a manned (human) help desk during select hours. All assistance must follow the established support process. If an issue is escalated to Eric or Tracie, they will call you.

Usually a few minutes to within a few hours. Response times vary by issue type and volume. Submitting duplicate tickets may delay resolution.

COMMUNITY & POLICIES

Announcements, updates, memorial content, and official notices. It is not a support chat.

No. There are no exceptions. Failure to follow instructions may result in delayed onboarding, suspension, or denial of service.

No. DDWeb does not offer refunds under any circumstances.

No. Eric provided amazing one-on-one service to as many peoples he could which also added an enormous amount of stress on him. DDWeb cannot provide personalized service at that level, there are too many members. The member-only website is designed to provide you with everything you need to keep your services up and running.

Sometimes. We only make house calls under VERY limited circumstances by appointment only, trip charge and hourly fee.

FINAL NOTICE

DDWeb operates on clear rules and structured processes to ensure fairness and efficiency for all members. Failure to follow instructions may result in delayed service or account termination.

If you have others quistions please click this submit ticket button ⬇️ Below ⬇️