This Refund & Cancellation Policy explains how refunds, cancellations, and service termination are handled for DDWEB. By using DDWEB and submitting payment, you acknowledge and agree to this policy.

1. Manual Payments & Verification

DDWEB operates on a manual payment system.

• We do not accept credit or debit cards.
• Payments are submitted through third-party applications such as CashApp, Venmo, Zelle, and PayPal.
• All payments must be manually verified before service is activated.

Because of this manual process, refunds and reversals are handled differently than automated billing systems.

2. No-Refund Policy (Primary Rule)

All payments are non-refundable.

Once payment is submitted:

• Setup resources are allocated
• Account preparation begins
• Onboarding access is reserved
• Support and scheduling capacity is committed

For these reasons, no refunds will be issued after payment is sent, regardless of usage, attendance, or completion of onboarding.

3. Service Activation Requirement

Submitting a form or scheduling an appointment does not activate service.

Service is activated only after:

• Payment is received
• Payment is manually verified
• Required onboarding steps are completed

Failure to complete onboarding does not entitle a member to a refund.

4. Cancellations & Non-Participation

If you choose not to proceed after submitting payment:

• Your payment remains non-refundable
• Your access may be paused or terminated
• No credits or carry-overs will be issued

If you fail to:

• Attend a scheduled onboarding session
• Follow onboarding instructions
• Comply with setup requirements

your onboarding may be delayed or canceled without refund.

5. Payment Errors

Members are responsible for:

• Selecting the correct payment amount
• Selecting the correct payment frequency
• Using the approved payment methods

Overpayments or duplicate payments must be reported immediately. Any resolution is at DDWEB’s sole discretion and may be issued as a credit, not a refund.

6. Chargebacks & Payment Disputes

Because payments are manual:

• Chargebacks and disputes through third-party payment apps are strongly discouraged
• Attempting to reverse a payment after services have been initiated may result in immediate account termination

Any disputed payment may permanently revoke access to DDWEB services.

7. Service Termination by DDWEB

DDWEB reserves the right to suspend or terminate service for:

• Violation of Terms & Conditions
• Abuse of staff or systems
• Credential sharing or resale
• Failure to comply with onboarding or security requirements

Termination for cause does not qualify for a refund.

8. Exceptional Circumstances

Refunds are granted only in rare, exceptional circumstances and solely at DDWEB’s discretion. No guarantees are made.

Any exception must be approved in writing by DDWEB administration.

9. Questions & Contact

If you have questions regarding this policy, please contact:

DDWEB Support
bostontexasplug@gmail.com

By submitting payment to DDWEB, you acknowledge that you have read, understand, and agree to this Refund & Cancellation Policy.