After your subscription is confirmed, you'll receive an activation email with your login credentials. Follow the setup wizard in the DDWeb app to connect your device.
DDWeb works on Android TV boxes, Amazon Fire TV, Android phones/tablets, and any device that supports IPTV apps. We pre-configure Android TV boxes before shipping.
Most members are up and running within 15 minutes. If you're using a DDWeb pre-configured box, it's ready out of the box — just connect to WiFi and sign in.
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Channels & Content
Programming, EPG & recordings
Use the Electronic Program Guide (EPG) accessible from the Home page or the DDWeb app. You can browse by category, search by name, or view the full channel lineup.
Recording capabilities depend on your subscription plan. Check your plan details in The Connect portal for DVR availability.
Buffering is usually caused by internet speed. We recommend at least 25 Mbps for HD and 50 Mbps for 4K content. Try restarting your router and device.
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Technical Support
Troubleshooting & device issues
First, check your internet connection. Then try: 1) Force-close and reopen the app, 2) Clear the app cache, 3) Restart your device. If the issue persists, contact us.
The app auto-updates on most devices. On Android TV, go to the Google Play Store and check for updates. On Fire TV, updates happen automatically.
Yes! The number of simultaneous connections depends on your plan. Check your plan details in The Connect portal.
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Billing & Account
Payments, plans & subscriptions
Log in to The Connect portal and navigate to your account settings. You can upgrade or modify your plan at any time.
We accept all major credit/debit cards through our secure payment system. Subscription payments are processed automatically each billing cycle.
You can manage your subscription through The Connect portal or contact us directly. We're always here to help resolve any issues before you go.
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Privacy & Security
Account safety & data protection
Use the "Forgot Password" link on The Connect login page. You'll receive a reset link via email within minutes.
Yes. All connections are encrypted with TLS, and we never share your personal information with third parties. Your viewing data is private.
We honor Eric Williams through the generosity of our community. His vision for bringing people together through technology and entertainment lives on in every connection we make.
Your contributions support memorial activities, community programs, and the causes Eric championed. Every gift, no matter the size, helps preserve his legacy.
